Visual remote assistant salesforce8/7/2023 It increases health and safety compliance options, as well as enables support for technicians that need to do jobs solo (e.g., due to security compliance or travel restrictions).Utilizes information and technology for better accessibility and remote diagnostics in the field-even when connectivity is limited.Has a rapid time to value and fast deployment in the Salesforce platform.Take away the VR/AR glasses and other specialty tech we normally associate with VR and AR, replace it with something we use every day, and you eliminate not only the issues listed in the previous section, but the host of other reasons AR and VR has suffered from slow adoption rates-like the initial investment costs. Salesforce VRA (Visual Remote Assistant) is an addition to Service Cloud that is capable of delivering the same benefits as traditional AR and has been adapted to work on mobile devices. So, even if your field service employees are enthusiastic about adopting AR or VR, which a lot are, it presents some issues and a big learning curve. They’re already dealing with a lot-now make them responsible for an unfamiliar and expensive piece of equipment-including: One reason is that the technology poses some major issues for the day-to-day realities of a FS workers. Virtual reality (VR) and augmented reality (AR) being used to optimize aspects of field service management (FSM) isn’t a new concept-as they can both potentially deliver significant benefits for field service (FS) organizations.ĭespite this, and despite technology experts singing the praises of VR and AR in the industry for years, FS has been slow to embrace it. A New, More Accessible Option for VR from Salesforce: Is it Right for Your Business? Author: Matt McCallum
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